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Catersigns Limited Terms & Conditions

Catersigns Ltd

Please read carefully before placing your order.
These terms and conditions apply to all transactions concluded with you, the customer. By placing an order you are deemed to accept these terms and conditions.

Catersigns reserves the right to alter or amend the Terms and Conditions at any time without notification.  Catersigns can amend, discontinue or remove content displayed on the Website at any time without liability.


All elements of the Website content, logos, photography, graphics, and images are protected by UK copyright laws. You are entitled to view the Website and to print pages for the sole purpose of placing an order with Catersigns. Any copying or downloading from the Website without written permission from Catersigns is strictly prohibited and will be deemed an infringement of copyright.


You are not permitted to use Catersigns trademarks or the trademarks of any third party without the prior written consent of Catersigns or such third parties that may own the trademarks.


Receipt of your credit or debit card details and debit of payments does not constitute our acceptance of your order. Our acceptance of your order takes place upon despatch of the goods at which point the purchase contract is made. We reserve the right to decline your order for any reason whatsoever. If we do so we will contact you and will refund any charges which have been incurred.


Goods are invoiced in pounds (£) sterling at the price prevailing at the time you place your order. Prices are expressed exclusive of Value Added Tax (VAT) which will be charged at the current rate. Prices are stated exclusive of delivery charges. Delivery charges will be added to the price of the goods purchased.
We reserve the right to amend any prices without any prior notice and to end any promotions at any time. We reserve the right to add or withdraw any item at any time.

Catersigns try to ensure that all prices displayed are correct. In the event that an incorrect price is advertised, we shall amend as soon as possible after notification. We are under no obligation to supply any product that is priced incorrectly.

Delivery Service

Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by Catersigns.

The standard delivery charge applies to the UK mainland only.

Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses.

Whilst every effort is made to deliver goods on the day specified Catersigns cannot guarantee delivery on that day or accept liability for deliveries made outside this time scale.

Catersigns use a third party for delivery of goods and shall not be liable for any loss occasioned by delay in delivery.

Deliveries are normally made Monday to Friday, between 08.00 and 18.00.

All goods should be examined at the time of receipt. Any loss or damage must be reported to the delivering courier immediately and noted on the proof for delivery.

Any loss or damage must also be reported immediately to Catersigns by you the customer. A refund or replacement may not be possible if loss or damage was not noted to courier at time of delivery.

All deliveries will require signed proof of delivery. Goods can be left at the delivery address with someone other than the purchaser as long as a signature and printed name is signed by the receiver. If the courier is unable to deliver the goods they will be held by the courier and a card left stating that a delivery was attempted.

In such case it is advised that the customer contact the courier as explained on the card left to confirm redelivery or arrange customer collection. Re-delivery will be attempted the following day for a maximum of two occasions. If a parcel is still undelivered it will be returned to the courier depot and held for 5 days, after which it will be returned to Catersigns. The customer will be responsible for the cost of the return and any subsequent redelivery charges.

A redelivery to a different address may incur an additional delivery charge if in a different delivery zone, determined by the delivering courier.

It is advisable that the customer should give a delivery address where there is likely to be someone in to sign for the goods. Delivery address does not have to be the same as the credit/debit card registered address.

Goods will only be left without a signature if Catersigns were give specific instructions from the customer prior to despatch. In such cases Catersigns or the courier will not be liable for any loss or damage of good once left and deemed to be delivered.

Cancellations & Returns

At Catersigns we are committed to providing our customers with the highest quality products. We aim to include as much details as possible to ensure the customer is fully aware of the specification of the goods to determine that they are suitable for their needs. If at all unsure the customer should contact us and we will be happy to advise.  If an item is faulty please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01173 326645 and we will arrange an appropriate remedy.

Catersigns do not offer a trial and return policy unless specifically agreed prior to delivery

If for any reason you decide you no longer want the goods you have the option to return the goods for a refund under the following policy.

Catersigns must be advised within 5 days of delivery if you no longer require the goods. The goods must then be returned Catersigns within a further 7 days.

Catersigns can only accept the return of stock, non-bespoke items. Any product made or ordered in specifically for a customer can not be returned for a refund.

Return shipping cost is the responsibility of the customer and original shipping cost will not be refunded. Goods must be returned unused and in excellent condition and in original undamaged packaging.

For most items there will be a 20% restocking charge.

If you do not return goods within 7 days of the notice of cancellation or return we will deem that you have accepted the goods.

Credit Card Payments
Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained by Catersigns.
Credit & Debit Card details are not stored by Catersigns.


To the fullest extent permitted by law we will not be liable to you or any third party for any loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data and/or any other loss or damage which does not result directly from the actions of Catersigns, its sub-contractors or agents and which arises out of or is related to your purchase of goods from Catersigns. In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. These Purchase Terms and Conditions do not affect your statutory rights as a consumer or otherwise.


Links within the Website may lead to other web sites. Such links are for information purposes only and Catersigns assumes no responsibility for the contents of these web sites and does not sponsor, endorse or otherwise approve any information or material contained in such sites, or in sites linked to those sites, or has any association with the owners thereof. Links to the Catersigns website may not be included in any other web site without the prior written permission of Catersigns.

The Catersigns Site may provide content from other Internet sites or resources and while Catersigns tries to ensure that material included on the site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.


All files created by Catersigns are the property of Catersigns and for the sole use of Catersigns and not for redistribution. If customers are unable to supply good quality files it is often beneficial for Catersigns to recreate or enhance logos and images etc. In some cases there may be a small agreed artwork fee. The artwork fee covers the recreation of files only and not the supply of files. All new files remain the property of Catersigns for the sole use in the production of customers’ signs and print. Copies of such files in jpeg format may be available for customer free use for a small additional fee if agreed with Catersigns.

All goods remain the property of Catersigns until paid for in full.

Colour Reproduction

The limitations of colour reproduction and the individual colour settings of computer screens may mean a variation between the on screen colour and actual product colours.

Privacy Policy

In order for us to complete your purchase you may be asked to submit personal information such as name, address, e-mail, phone number etc. Occasionally personal details may be used for other purposes such as direct marketing or to determine the Website usage.

Your personal details will not be given to a third party.

You can correct any information about you, or ask for information about you to be deleted, by contacting Catersigns.

Governing Law

These Purchase Terms and Conditions and the Web Site Terms and Conditions and any contracts made under them are governed by the laws of England and Wales and disputes arising here from shall be subject to the exclusive jurisdiction of the courts of England and Wales. Visitors accessing the Website from locations outside the United Kingdom do so at their own risk and must use their own initiative to determine the suitability of any products.


You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

The Company Site is owned and operated by Catersigns,  21 St Thomas Street, Bristol, BS1 6JS.

Complaints and Queries

If you are not happy with any aspect of our service, or if you have any queries or comments, please either email us at
telephone us on 01173 326645 or write to Catersigns Ltd, 21 St Thomas Street, Bristol, BS1 6JS.